Privacy Policy

Last updated: 03/23/2022

This privacy policy (“Policy”) describes the information that GoGetDoc, LLC (“GoGetDoc”, “GGD,” “we,” or “us” or “our”) collects on gogetdoc.com or any other authorized websites, mobile applications, wi-fi service, other online services, tools or programs where this Policy appears, and in connection with our business and our Programs (defined below) (collectively, the “Services”), how we use such information, and when we share it with third parties. This Policy applies only to information collected via the Services. We may combine the information we collect through the Services with information that we receive in other contexts, including information you provide or that we obtain over the phone, via fax, or when you visit a healthcare provider through use of the Services, in which case we will treat the combined information in accordance with this Policy. Please note that not all of the features/functionality described in this Policy are available on or through each portion of the Services.  Please note, information collected by GGD in connection with your visit with a healthcare provider through use of the Services may be subject to the Health Information Portability and Accountability Act, as amended, or other federal or state laws protecting the privacy of healthcare information (“Healthcare Laws”).   If any Healthcare Laws apply to such information, then to the extent of any conflict between the terms of such Healthcare Laws and this Policy, the provisions of such Healthcare Laws shall control.  

This Policy is part of the Terms of Use (“Terms”) for the Services. Separate terms may apply instead of or in addition the Terms in connection with certain/other programs and services offered by GGD, WellPay, VaxYes and other services (“Programs”). By using the Services, you agree to this Policy, the Terms, and/or any applicable Program terms. We may change or modify this Policy from time to time and will post the updated Policy with a “Last revised” effective date of the revisions. Any changes or modifications will be effective immediately upon posting of the changes or modifications, and, to the extent permitted by law, you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to or use of the Services and/or participation in any of the Programs after this Policy has been changed or modified (see Last revised date above) signifies your acceptance of the updated Policy. As a result, you should frequently review this Policy and the Terms and Program terms to understand the terms and conditions that apply to your access to, use of and/or participation in the Services. If you do not agree to the changed or modified Policy Terms and/or Program terms, do not use the Services.

Information We Collect

GGD collects both Personal Information (defined below) and Other Information (defined below) regarding users of the Services or relating to the Services, either directly or through the activities of third-party healthcare professionals, third-party suppliers or vendors and service providers (“Suppliers”). For purposes of this Policy, “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a person. “Other Information” is any information that is not Personal Information. We may combine Other Information with Personal Information, and in those circumstances, we will treat the combined information as Personal Information. 

The Personal Information that GGD may collect includes:

For information about Other Information we collect, please see the section below “Sources of Our Collection,” as well as the “Usage Information” and “Third Party Analytics and Targeted Marketing” sections of this Policy.

If you choose to provide us with Personal Information about your family members or any other individual, you represent and warrant that you have permission to provide this information to GoGetDoc.

You agree to let us use and share the Personal and Other Information you provide in order to provide the Services, to run our business (including for the purposes of internal business operations, analytics, and to provide, develop, change, market or optimize our services and products), and to communicate and market to you (directly or via third parties).

You agree that GoGetDoc may contact you by mail, telephone, email, or text message (including by an automatic telephone dialing system) at any of the addresses, phone numbers or other information provided by you or on your behalf in connection with your account, including for marketing purposes. GoGetDoc advertising and communications may include health, prescription, pharmacy, and related information. Should you send GoGetDoc a direct SMS message through a mobile device, such a message constitutes your prior express written consent to receive, review, and respond to the messages you request to that SMS device. You understand that you are not required to provide this consent as a condition of using our Services. You also understand that you may opt out of receiving marketing text messages from GoGetDoc at any time by texting the word “STOP” to the text message using the mobile device that is receiving the messages.

Sources of Our Collection

GGD collects Personal Information and Other Information from various sources that may include, for example, from:

We may combine the information we collect about you, and we may combine information we collect about you with information we collect from other sources, for example, our advertisements that you see. See the “Usage Information” and “Third Party Analytics and Targeted Marketing” sections of this Policy. We may also associate information we collect about you with information we collect about other users' accounts if you/your employer has set up an account for multiple authorized users (for example, a corporate catering account).

 

How We Use the Information We Collect

GGD or our Suppliers may use Personal Information and/or Other Information in a number of ways, including:

How We Share Information with Third Parties

We may share your Personal and/or Other Information with third parties as described in this Policy and for our business purposes including:

To learn about opting out of the sharing of your Personal Information, see the “Your Choices and Changing Your Information” section.

Usage Information

Like most websites, apps and other like services, the Services gather traffic patterns, usage information, and similar data. This usage data may identify you individually and we may associate it with Personal Information that we collect from you on the Services and related to any Program(s) you participate in and as otherwise described in this Policy. (See the “Information We Collect” and “How We Use the Information We Collect” sections of this Policy for more details.) We may use this data in aggregated form or share anonymous/de-identified and/or aggregated information/statistics about visitors to the Services with others outside of GGD, and we may allow third parties to collect and aggregate Other Information through the Services and/or Supplier sites accessible from or through the Services.

GGD and/or our third-party Suppliers may use cookies, pixels and/or web beacons (described below), device identifiers, device location features or beacons, or other monitoring technology (“Tracking Technologies”), to enhance the browsing and usage experience on the Services and enable certain functionality related to our Services. The information captured about your activities on the Services will also make it possible for us, among other things: (i) to speed navigation; (ii) to remember information you gave to us so you do not have to re-enter it each time you access the Services; (iii) to target advertising as described in the “Third Party Analytics and Targeted Marketing” section below and monitor the effectiveness of certain of our marketing campaigns; and (iv) to monitor total number of visitors, pages/websites viewed/attempted, the web address you came from, and type of browser you are using. The Services may use third party services to help collect and analyze certain information for the purposes described in this Policy.

 

Third-Party Analytics and Targeted Marketing

Analytics

We partner with third-party Suppliers to engage in analytics, analysis, auditing, measurement, research, and reporting, including without limitation based on Personal Information and/or Other Information collected over time, such as through your participation in the Programs, your activity on the Services, your device’s geolocation (which may include specific longitude and latitude), and your activity on unaffiliated third-party sites, mobile apps, or other online services. Our Suppliers may use web logs or pixels, and/or they may set and access cookies or other Tracking Technologies on your computer or other device. For example, we may use third party services to help collect and analyze certain information for the purposes described in this Policy, including to evaluate our targeted marketing activities. Also see the “Targeted Marketing” section below. We may use this data in individual form, in a format that that does not, by itself, identify you individually and/or aggregated form, we may share information that does not, by itself, identify you individually and/or aggregated information and/or statistics with others outside of GGD, and we may allow third parties to collect and aggregate Other Information in connection with the use of Tracking Technologies. Your Personal Information may also be used for analytics related to tracking your activities on the Services, for example, whether you participated in a Program, and which links within our Service you clicked on. See the Career Site Cookies Settings for information specific to the career pages of this Site. 

You may opt out of the use of cookies by Google Analytics on websites as described at https://tools.google.com/dlpage/gaoptout. You may immediately opt out of the use of cookies by Adobe analytics tracking as described at http://stats.adobe.com/optout.html?optout=1

 

Targeted Marketing

We and our Suppliers may implement and evaluate our marketing activities and programs, including to engage in targeted and personalized online advertising on the Services, on third-party websites, mobile apps, TV, or other online or offline services operated by third parties. This marketing may be targeted to you based on Personal Information and/or Other Information collected over time, such as through your activity on the Services, your device’s geolocation (which may include specific longitude and latitude), your activity on unaffiliated third-party sites, mobile apps, or other online services, other marketing activities and Programs, and/or from third parties with whom we work. We and our Suppliers may use Tracking Technologies (as described under “Usage Information” above) to collect information for such marketing and evaluation purposes. For example, our Suppliers may use the fact that you visited the GGD website to deliver ads to you on non-GGD websites. We and our Suppliers may also identify whether our marketing activities and programs resulted in you engaging in other activities on our Services, our advertising and/or marketing, making purchases from us and our healthcare providers, or otherwise engaging with us.  

Cross-Device Technologies

We and our Suppliers may use collected information to establish connections among related web browsers and devices (such as smartphones, tablets, and computers) for targeted advertising, analytics, attribution, and reporting purposes. We and/or our Suppliers may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that your online behavior (information about your activity on websites or apps on your current browser or device and your device’s geolocation (which may include specific longitude and latitude)) may be combined with information collected from your other browsers or devices. For example, our Suppliers may use this information to deliver an ad on your tablet or smartphone, to limit the number of times you see an ad across your devices, and to help measure the effectiveness of advertising campaigns across devices.

 

Opt-Out Choices

You may opt-out of certain of our or our Suppliers’ targeted marketing practices in web browsers by following the instructions below. Please note that you will need to opt out separately on all of your browsers and devices, as each opt-out will apply only to the specific browser or device from which you opt out. If you delete or reset your cookies or mobile identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work, and you will have to opt out again. Note that some Suppliers may also make their own opt-out process available. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising about GGD.

If you would like to request that GGD limit the use or sharing of your Personal Information for other targeted marketing purposes, please contact us at [email protected] If your Personal Information has previously been shared with our Suppliers or other third parties, any request to limit such sharing may not be effective with respect to such previously shared Personal Information. 

 

Children’s Privacy

The Services are only for users of the age of 18 or older. If you are under the age of 18, please do not attempt to register with us or provide any personal information about yourself to us at any time for the Services. We assume our Services are used by adults. We respect the privacy of parents and children and are committed to complying with the Children’s Online Privacy Protection Act (“COPPA”). With respect to those Services that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.

We may ask prospective users to provide their age during the registration process and at other times while using the Services. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child’s email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.

If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.

 

Security of Your Information

GGD maintains reasonable physical, electronic, and procedural safeguards to protect your Personal Information. Unfortunately, we can't guarantee that any safeguards or security measures will be sufficient to prevent a security problem. Email submissions over the Internet may not be secure, so please do not include any sensitive or confidential information in any emails to us.

 

Your Choices and Changing Your Information

We provide you with the ability to review or change certain elements of your Personal Information and make certain choices about how we use or share Personal and/or Other Information. You may review, change, or exercise choice regarding certain of your Personal Information and/or Other Information as follows:

In some cases, this information may not be immediately updated, subject to retention for Program administration, dispute resolution, troubleshooting, and other legal or business reasons, including within our Supplier’s records. Your historical usage information may remain in our/our Supplier’s records. Also see the “Usage Information” and “Analytics” and “Opt-Out Choices” sub section of the “Third Party Analytics and Targeted Marketing” section above for other limitations. Other choices may be available within your account page or presented to you in certain marketing communications.

 

Region/Use-Specific Notices

We may choose or be required by law to provide different or additional privacy notices relating to the processing of Personal Information about residents of certain countries, regions, or states.  Please refer below for notices that may be applicable to you:

 

California

If you are a resident of the State of California, see our supplemental California Privacy Notice.  

Nevada

Under Nevada law, Nevada residents may opt out of the “sale” of their personal information, where the information is exchanged for monetary consideration.  We do not engage in such activity; however, if you are a Nevada resident, you may submit a request to opt out of potential future sales under Nevada law, please contact us at [email protected]  Please note we will take reasonable steps to verify your identity and the authenticity of the request.  Once verified, we will maintain your request in the event our practices change.

European Union

Please do not use the Services if you are not located in the United States. The Services are intended for use only by individuals located in the  United States. Use by visitors located in the European Economic Area, or EEA, is prohibited.

 

Third-Party Sites/Services

The Services may access or provide links to web sites or online services not operated by GGD, including our Supplier(s) related to certain Programs or services offered through the Services. We may also provide you with access to third-party functionality that allows you to post certain content from the Services to your social media account(s). Any information that you provide that interacts with the third-party service or that you post to a third-party site or service is governed by the applicable third party's terms and privacy policy. GGD assumes no responsibility for third-party services or websites, including but not limited to, the privacy practices of these third-party sites. We encourage you to be aware of this when you leave the Services and/or share information with third parties or the public, and we recommend that you review the privacy policies of such third-party sites.

Deletion Requests and Opt-Outs

All users nationwide can request deletion of their data as specified in the California Consumer Privacy Act. You can submit a request by emailing us at [email protected]. Please note that we will need to verify your request before we can fulfill it, including verifying your identity.

To unsubscribe from GoGetDoc text marketing messages, please reply STOP to the message.

To unsubscribe from marketing emails, please use the link located at the bottom of the marketing email. GoGetDoc complies with CAN-SPAM and you may subsequently opt-out of receiving commercial messages from us by following the directions contained in any commercial email communication. You may still receive transactional messages about your account, including messages pertaining to, the renewal of your subscription (if applicable), and so forth.

To control what cookies are collected when you are on our website, please click on the “Cookie Preferences” link at the bottom of the applicable webpage or applicable website.

Accessing Your Information

We offer consumers nationwide the option to request certain information about our collection and use of your personal information over the past 12 months. You may only make a verifiable consumer request for access twice within a 12-month period. Note that due to its sensitivity, we will only provide you with prescription-specific data if you can provide us with the related BIN, PCN, group number, and member ID.

Canceling Your Subscription

In the event that you cancel or suspend a subscription service with us, we may still use the information about your use of our Services for record-keeping purposes, to improve our Services, to provide you with discounts, and to market to you (unless you have opted out).

Changes to this Privacy Policy

We may make changes to our privacy policy from time to time. When we do so, we will post the revised privacy policy on our website. Please check the revision date at the top of this page to determine if the policy has been modified since you last reviewed it. The modified privacy policy will be effective immediately upon posting on the service. Your continued use of the Services after the posting of the modified privacy policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Services.

For More Information

If you have any questions regarding this Policy, please contact us [email protected].

GoGetDoc works to make its website accessible to all. If you are having difficulty accessing this website, please email us at [email protected] so that we can provide you with the services you require through alternative means.

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